Welcome to the Financial Services Tribunal

The Financial Services Tribunal (FST) is established under the Financial Institutions Act. The FST has the authority to hear and decide appeals of enforcement decisions made by the Insurance Council of British Columbia, the Superintendent of Real Estate, the Superintendent of Pensions, the Registrar of Mortgage Brokers and the Superintendent of Financial Institutions.

This website provides information about the FST and the appeal process. The Appeal Process section provides access to the FST Practice Directives and Guidelines and other resources that may assist you with the appeal process.

The Decisions section provides links to current and past FST decisions. See the FST Decision Publication Policy for information on disclosure of FST proceedings.

We respectfully acknowledge that our office is located on the traditional lands of the lək̓ʷəŋən (Lekwungen) speaking peoples on whose ancestral and unceded territories we offer our services. We recognize that our work extends across the homelands of the Indigenous peoples of what we now call British Columbia.

Contact the Financial Services Tribunal for assistance:

Email: info@bcfst.ca (Email is the best way to quickly reach staff)

From Victoria: 250-387-3464
Toll Free: contact Enquiry BC at 1-800-663-7867 and request a toll free transfer to connect to this office at the above number.
Representatives are available Monday through Friday, 8:30am to 4:30pm PDT (except B.C. statutory holidays).

Fax: 250-356-9923

In Person: FST Office Address – 4th floor of 747 Fort Street, Victoria, British Columbia.

By Mail: PO Box 9425 Stn Prov Govt Victoria BC V8W 9V1

Please email us or call us prior to visiting our office to ensure the service you are requesting is available.