Welcome to the Financial Services Tribunal

The Financial Services Tribunal (FST) is established under the Financial Institutions Act and has the authority to hear and decide appeals of enforcement decisions made by the Insurance Council of British Columbia, the Superintendent of Real Estate, the Superintendent of Pensions, the Registrar of Mortgage Brokers, and the Superintendent of Financial Institutions.

The How to Appeal page provides access to the FST Practice Directives and Guidelines and the Notice of Appeal (Form 1).

The Decisions section provides links to decisions made by the FST and the FST Decision Publication Policy.


We respectfully acknowledge that our office is located on the traditional lands of the lək̓ʷəŋən (Lekwungen) speaking peoples on whose ancestral and unceded territories we offer our services. We recognize that our work extends across the homelands of the Indigenous peoples of what we now call British Columbia.


Contact the Financial Services Tribunal

Email: info@bcfst.ca (Email is the best way to quickly reach staff)

Phone: 250-387-3464
Representatives are available Monday through Friday, 8:30am to 4:30pm PDT (except B.C. statutory holidays).

Or, contact Service BC at 1-800-663-7867 and request a toll free transfer to connect to this office at the above number.

Fax: 250-356-9923

In Person:  4th floor of 747 Fort Street, Victoria, BC

Please email us or call us prior to visiting our office to ensure the service you are requesting is available.

By Mail: PO Box 9425 Stn Prov Govt Victoria BC V8W 9V1